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Save $150 off the individual price of these three webinars!
This six hour webinar recording package features three, two-hour recordings by Susan Costonis discussing three timely topics:
- Handling Loan Applications – What Can Go Wrong?
- Identity Theft and Information Security – Ten Critical Issues
- When a Loan Customer Dies
Susan is an experienced presenter who presented detailed information in an easy-to-understand style. Attendees walk away with an better understanding of requirements and best practices THAT should be implemented in their institutions. This bundle saves $150 off the price of these webinars purchased separately.
Do you know how the term “application” is defined in all of the lending regulations? Do your lenders and front-line staff understand the difference between an application and an inquiry? What steps must be taken when an application is submitted? What can go wrong? This fast-paced webinar will help you understand the application process with step by step instructions and actual examples that explain the requirements of several confusing regulations in terms that are easy to understand.
WHAT YOU WILL LEARN:
- Learn what specific information will help you to handle applications correctly.
- What are the top five mistakes made in application processing?
- Overview of application and timing of disclosures for consumer, mortgage, and commercial loan applications.
- When does an application have to be in writing? Does it have to be signed? What are the signature rules for applications?
- What are the rules for appraisal copies? Reg B did NOT exempt commercial purpose loans secured by a 1st lien on a 1-4 dwelling.
- How do you properly document the “joint intent” to apply?
- When is an adverse action notice required? What must it contain? Who receives one?
- When can you pull a credit bureau? What documentation should be kept?
- Recap of the collection of “demographic information” for HMDA reportable applications under the 2018 rules.
The world of electronic banking continues to evolve and bankers want to keep pace with technology and customer needs. Customers expect more digital access at a time that identity theft has reached historic levels. A 2018 online survey by the Harris Poll found that nearly 60 million Americans were affected by identity theft in 2018. Financial institutions must follow federal regulations for Identity Theft Red Flags under the FACT Act and information security. The “breach” of 143 million consumer credit reports has brought additional scrutiny to compliance with both information security and identity theft red flags. This webinar recording teaches the ten critical issues for identity theft and information security.
WHAT YOU WILL LEARN:
- What is a “Red Flag” for Identity Theft?
- How do you identify Red Flags?
- What are the risk factors and sources of Red Flags?
- How can your employees detect Red Flags and help prevent fraud losses?
- What procedures are required to respond to Red Flags? What are the required elements for customer notifications of a Data Security breach?
- What are the evolving threats in the cybersecurity landscape?
- What do regulators expect that the Board of Directors understand about Cybersecurity and Information Security issues?
- What should be included in bank-wide Security Awareness Training?
- What elements should be included in a risk-based information security program?
- What are the interagency information security requirements?
Program 3: When a Loan Customer Dies
When a customer passes, the family is grieving and struggling to cope. If the death involves a sole proprietor, partner, or a key corporate officer, it may mean that a number of high balance loans are outstanding and repayment is uncertain. Lenders would like to be sensitive to the loan customer’s family or help the remaining business owner, but the compliance clock doesn’t stop ticking. What happens now, and what are the critical issues? This two-hour webinar focuses on the 15 issues that should be considered before handling a deceased customer’s loan accounts. Attend the session and learn practical tips to protect the interests of your financial institution. NOTE: The session does not address state specific statutes but does offer suggestions for the types of state laws that may be important to review with legal counsel.
WHAT YOU WILL LEARN
- Is the “death” of a customer a triggering event for default? What type of language should be in a commercial note in the event of the death of a borrower or guarantor?
- How should lenders handle questions about with the borrower’s estate? What information can be shared? Who is entitled to the information? What documents or information does a financial institution need before releasing the information?
- Is there standard language that your loan agreements should have regarding the death of a borrower?
- What if the deceased borrower was also a service member on active duty? What protections must be extended to the surviving family members?
- Are there any additional considerations the death of a service member under the Military Lending Act that requires mandatory compliance by October 3, 2016?*
- What is the effect of the death of a borrower on the debt collection and foreclosure process?
- Are Home Equity Lines of Credit impacted upon the death of a borrower?
- How can a financial institution protect its collateral after the borrower has died?
- How does the financial institution handle issues of guarantors, setoff and insurance when the borrower has died?
- What provisions for servicing loans are required under RESPA and Truth in Lending and what are the regulatory expectations for dealing with “successors in interest”.
Susan Costonis is a compliance consultant and trainer. She began her banking career in 1978 and specializes in compliance management along with deposit and lending regulatory training.
Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real life examples.