Regulation E: How to Handle Disputes

This webinar is part of our Spring 2023 Deposit Compliance Series along with The Lifecycle of Deposits: Decoding Reg DD & Reg D and Overcoming the Challenges of Regulation CC.  For a discounted rate on the series CLICK HERE

WHAT? 

This two-hour webinar demonstrates five simple steps for handling Regulation E customer disputes and inquiries. Understanding and appropriately managing Regulation E will not only help you satisfy the regulators but can also save your financial institution money by only paying the claims that you are required to reimburse. We will review the steps required to handle disputes and inquiries and the time frames for resolving a claim for an unauthorized transaction  The CFPB has received numerous complaints about P2P (person to person) fraud and published two sets of FAQ’s as compliance guides in 2021. You’ll be expected to understand this updated guidance by all bank regulators and this session will include an overview of the FAQ’s and impacts to the error resolution process.  

WHY ATTEND? 

Will your financial institution experience more debit card fraud investigation in 2023? About 20 percent of debit transactions are card-not-present, but these transactions account for 66 percent of fraud cases. Not surprisingly, fraud losses per case are highest when fraudsters obtain the cardholder’s PIN and obtain cash. The only way you can be sure that your front-line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures.  

WHAT YOU WILL LEARN: 

• The basic disclosure requirements of Reg E and the definitions that guide the error resolution process. 
• What questions should you ask a customer about a disputed transaction?  
• What are five “best practices” for handling a Reg E dispute? 
• What should be included in an investigation report? 

• How do you determine if a customer is liable for an unauthorized transaction? You’ll learn practical suggestions for conducting and documenting an investigation. 
• NEW TRENDS IN DEBIT CARD FRAUD 
• Resources to educate customers about fraud prevention 

WHO SHOULD ATTEND? 

This webinar will benefit Customer Service and Call Center staff, New Account staff, Teller Supervisors, Deposit Operations staff, Security and Compliance Officers. 

NOTE: This webinar will NOT address Visa or MasterCard zero liability rules; only the Federal Reg E dispute provisions and updated FAQs are included.  

All webinar registrations include a recording of the session that can be reviewed as needed.

Regulation E: How to Handle Disputes has been submitted to ABA Professional Certifications for CE credit review and is pending approval. Once we receive notification of the credit approval, we will notify attendees.