I Was “Voluntold” into the Role of Compliance Officer. Now What? – Key Pillars of Effective Compliance Management Systems Webinar Recording


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Voluntold (verb): When volunteering isn’t so voluntary after all. The act of being volunteered for something, usually a difficult or challenging task.
Coworker 1: “I hear you’re our new compliance officer!”
Coworker 2: “Yeah, I was voluntold last week. That’s the last time Starbucks makes me late for a meeting.”

Successful risk and compliance management in the face of new and ever-changing regulation requires an effective Compliance Management System (CMS).

Key Pillars of Effective Compliance Management Systems

A well planned, implemented, and maintained CMS can help prevent or reduce regulatory violations, protect consumers from non-compliance, and align business strategies with outcomes. The last session in this series focuses on the key pillars of a CMS: policies and procedures, training, testing and monitoring, consumer compliant response, and third-party management. You’ll come away with actionable, practical insights for the ongoing success of your CMS.


In the last 18 months, over 60% of all enforcement actions have referenced governance and CMS issues.

New and ever-evolving regulations coupled with changes wrought by the pandemic have dramatically impacted today’s compliance professional. In order to respond appropriately and mitigate risk, a strong and effective CMS program is critical.