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Curious if anyone has any tips/tricks for training bank staff on BSA/AML. We are having a bank-wide training day coming up, and will break down into groups for sessions. For example, I’ll have a group of senior management to train on BSA/AML, then loan ops, etc… I think my main hang-up is how to make it fun and engaging, particularly for the non-customer facing staff (senior mgmt, IT, etc). How would you go about discussing catching & stopping fraud (our theme for the day) with staff who don’t see customers or transactions often?
Our training day leader has requested we make our sessions as fun and engaging as possible…. BSA? Fun? I’m doing my best!
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Hi, one of the speaker’s that we bring in for webinars, wanted me to send this response your way. This is from Rebekah Leonard.
In my experience, two things especially help with engagement: real life examples and competition. People are endlessly fascinated by the funky stuff that actually happens in their own institutions, so tell them about it! Scrub names of course, but let them see that truth is stranger than fiction. And to keep things lively, don’t tell them up front what is truth and what is fiction!
Some ideas for group competition games could include:
- Two truths and a lie: can you spot the bogus scenario? Have a few rounds, and throw in some really preposterous situations. Some might be in the truth category!
- A variation on the “angel and devil on each shoulder” theme: have role play scenarios with “good judgement / bank policy” and “poor judgement / “human error” whispering advise into the ear of the person having to make a decision. Give (or take) points accordingly.
- Jeopardy! An oldy but goody training vehicle, perfect for team competition. “I’ll take wire fraud for $1,000, Alex”.
- Wheel of Fortune! Teams select a rep, but that rep doesn’t get to pick a letter unless they answer the question on the wheel correctly (with the team’s help). If they don’t, other teams can steal the answer for a guess.
- Bingo! Traditional or blackout, depending on how much funky stuff you have to talk about. 😉 They’d have to listen to your presentation and mark off things they hear you say.Good luck and have fun!
Rebekah
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