Texting Delinquent Loan Customers

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Tagged: FDCPA and Regulation F

This topic has 1 reply, 2 voices, and was last updated 3 years ago by jholzknecht.

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June 16, 2022 at 10:50 am EDT #37109

Cindy
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Is anyone using text messaging as a way of contacting delinquent loan customers? I would appreciate any guidance, advice or what platform you may be using to do so.
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June 22, 2022 at 2:38 pm EDT #37143

jholzknecht
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I don’t have any platform suggestions, but I encourage you to double check the requirements of the Fair Debt Collection Practices Act and Regulation F, which have a substantial impact on the use of email or text in the collection of a debt.
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