Texting Delinquent Loan Customers

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Tagged: FDCPA and Regulation F

This topic has 1 reply, 2 voices, and was last updated 2 years, 6 months ago by jholzknecht.

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June 16, 2022 at 10:50 am EDT #37109

Cindy
Participant

Is anyone using text messaging as a way of contacting delinquent loan customers? I would appreciate any guidance, advice or what platform you may be using to do so.

June 22, 2022 at 2:38 pm EDT #37143

jholzknecht
Keymaster

I don’t have any platform suggestions, but I encourage you to double check the requirements of the Fair Debt Collection Practices Act and Regulation F, which have a substantial impact on the use of email or text in the collection of a debt.
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