[tlogue]

I haven’t had any luck finding anything specific to this service. Are you aware of any guidelines or regulations we must follow? Thank you.

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[rcooper]

I’m not aware of any guidance on this particular area. The most recent information I know of regarding internet/mobile banking in general is the FFIEC guidance update linked here: https://ithandbook.ffiec.gov/media/153051/04-27-12_fdic_combined_fil-6-28-11-auth.pdf. Also there is an FDIC notice from 2011 that address mobile banking in general linked here: https://www.fdic.gov/regulations/examinations/supervisory/insights/siwin11/mobile.html.

I don’t think either one of these specifically address what you are looking for but may provide some good information to consider. I believe it is customary to inform the customer that text fees may apply (even though not assess by the bank, it is a good idea to disclose this so they aren’t surprised when they see text fees on their phone bill).

[Author]

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