[Anonymous]

We have a customer who is disputing a cancellation fee from Directv. I found a copy of their contract online and it states that they may charge a cancellation fee if the customer signed a programming agreement and cancelled before the term of the agreement was over. The customer apparently claims to not have signed a contract. Is the best solution to call Directv and see if they can send a copy of the contract if one exists?

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[rcooper]

I think that would be a logical step as part of your investigation.

[Author]

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