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We have a situation, where a customer is already escrowing taxes and insurance. The maps have changed and they are in a flood zone. The customer went out and purchased flood insurance and paid for it. We have called them to explain, we need to start escrowing for flood insurance for next year and so on. The customer has hung up on the loan officer. We have mailed letters to this customer also. Which would be the best approach for an examiners point of view. Just start escrowing for flood and let the defiency catch up on their escrow analysis next February? Or should we cancel their escrow totally,including hazard & taxes? Or is there some other way I’m not thinking about.
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