[Cindy]

We provide pay by phone loan payments and the recordings of the calls are retained. Our current procedures are not to give any information to the caller. However, we have had situations where the caller making the payment asks the amount due, are we allowed to provide this information without being noncompliant?

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[jholzknecht]

I am not aware of any restrictions on answering consumer’s questions during a pay by phone call. I assure you verify identity to assure that the caller is your customer.

[Author]

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