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In the past I believe it was not allowed to view or keep a customers picture in a loan file or have it in the core system where a loan officer cannot view it. Is this still true? Can a loan officer view a identification such as a picture of the customer? we have had this come up and raises some questions as to if it is breaking any compliance rules by having the loan officer be able to view a picture of an customer or applicant. This opens some questions in discrimination as to what if they were to do a phone app. and the loan officer could view the information while talking to the customer, they could make an automatic judgment on wheather or not to make the loan. any feed bank would be greatly appreciated.
Thanks
Jacob Carter
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