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Had a question re: this specific FIL and whether it pertains to ALL HELOCs maturing or just those where borrowers are “experiencing financial difficulties”. Our current specs in our loan platform call for only generating a maturity notice 30 days prior to maturity. We’ve just learned that letters are being manually generated and sent to each HELOC customer three and seven months prior. My gut tells me that this is only for troubled borrowers. Please advise.
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