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Good afternoon. We’re trying to understand and to improve our procedures for the correct force-placement of flood insurance. Here’s our current situation.
We have a vendor that we force-place flood insurance through, as needed. The policies are written for one-year term, but the customer is charged monthly.
A loan matured 1/22/2020 and we renewed it 2/11/2020 for a five-year term (maturity date 2/11/2025). Our renewal process is that we produce a new loan document with a new loan number. The matured loan has force-placed flood insurance with our vendor; the policy coverage period is 7/3/2019-7/3/2020.
Routinely, our Loan Ops Specialist-Insurance Clerk would not be aware of the loan renewal until the loan package reaches her desk a week or so later.
Question 1: Shouldn’t we require our loan officers and loan assistants to notify the Loan Ops Specialist-Insurance Clerk the day they renew a loan with force-placed flood insurance?
Question 2: When our Loan Ops Specialist-Insurance Clerk receives the loan package and sees that there is already a force-placed policy in effect, would she:
a) cancel the current force-placed policy that day or as of the loan renewal date,
b) and, then, force-place a new policy which would include the new loan number, new loan date, and the updated coverage amount (to match renewal loan amount) that same day or as of the loan renewal date?We don’t want to be without coverage during the process.
Question 3: Since this customer continuously relies on the bank to force-place his flood insurance,
a) wouldn’t we be in compliance to continually charge him monthly even during the cancelling/re-writing policy days,
b) or, does the Bank have to show that during the 45-day period of writing the new policy the customer wasn’t charged?Question 4: Doesn’t the Loan Ops-Insurance Clerk need to mail
a) the initial notice of force-placement the day she writes the new policy, and
b) then continue the process of sending the second notice within 30 days of the initial notice?Thanks in advance for your help with this confusing process!
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