If a customer calls our bank to report an inaccuracy on a loan they have with us. Are we obligated to investigate? The direct dispute FCRA section 1022.43(c) refers to the customer submitting a “notice” but does not define notice that I can find. It also requires documentation from the customer to support the dispute. If the customer does not come in and complete a form/provide the support. What is the bank’s obligation at this point?