[Cindy]

Once a provisional credit is made permanent for a credit card dispute, can it be reversed and is there a time frame?

Topic

[Kimberly Boatwright, CAMS, CRCM]

Only provisional credit can be revered. Since you completed the investigation with in the required time frames the regulation assumes you have the proper document to support the decision not to reverse the provisional credit that was provided to the consumer.

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