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We have an AOD program where a standard $ amount is given to an account. We have found a few accounts managers have lowered the AOD limit below our standard $ amount. Some were lowered due to heavy reliance on AOD, not repaying the OD timely. Would it be an issue, either Reg B or ODP Guidance to have these varying limits? If so, now that we are in this situation, what corrective action must we do? Are we required to change them back to the standard $ amount? Or would documenting the reason for lowering the amount be sufficient if based on the customer’s credit performance? Would the account history suffice for documenting performance?
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