Description
Navigating the complexities of error resolution and unauthorized transactions can be challenging for financial institutions. This on-demand webinar is designed to provide clarity and actionable guidance on handling such situations while maintaining compliance with Regulation E and NACHA Operating Rules.
Key Highlights:
- Understanding Unauthorized Transactions:
- Learn the specific processes for addressing unauthorized transactions, both within and outside NACHA Operating Rules timeframes.
- Gain insights into Regulation E requirements for handling consumer notifications, research, and the timing of provisional credit.
- Defining Responsibilities and Liabilities:
- Understand the limits of liability for consumers and financial institutions.
- Explore who is responsible for what amounts and under what circumstances.
- Error Resolution Process:
- Dive deep into Regulation E’s error resolution framework, including what constitutes an error, notification guidelines, and required documentation.
- Learn how to handle situations where no error is found, including providing appropriate notice to consumers and managing overdraft protection related to reversed provisional credits.
- ACH Return Processes:
- Understand when and how to use the ACH network to return unauthorized transactions.
- Explore the paperwork and forms required for these processes.
- Clarify the distinctions between Return Reason Codes R10 and R11 and their applications.
- Real-Life Scenarios and Practical Application:
- Through real-world examples, learn how to apply Regulation E basics and error resolution timeframes.
- Compare and contrast ACH processes for returning unauthorized transactions while adhering to NACHA Operating Rules.
Learning Objectives:
- Identify consumer timeframes for reporting errors and understand their liability.
- Define what is covered under Regulation E and NACHA Operating Rules.
- Outline the steps of the error resolution process, including timeframes and required forms.
- Understand the differences between R10 and R11 Return Reason Codes and their use cases.
- Gain practical strategies to confidently handle unauthorized transactions and ensure compliance.
With clear explanations and actionable advice, this webinar will empower attendees to handle error resolution and unauthorized ACH returns effectively, reducing risk and ensuring compliance.
* Please note that the recording access will be delivered to you via a downloadable document in your confirmation e-mail. The materials that corresponds with the recording will be automatically delivered upon purchasing via email from the website.
