Description
This on-demand session is designed to provide compliance officers with a clear, practical understanding of how to strengthen their Compliance Management System (CMS) through effective governance, third-party oversight, and anything we haven’t covered up to now.
You will learn how these core components work together to ensure regulatory compliance, enhance risk management, and support a strong culture of compliance across the institution.
A well-managed CMS is more than policies and procedures—it requires strong governance, effective oversight of third parties, and a robust complaint management process. These elements are critical to identifying risk, escalating issues, and ensuring accountability at all levels of the organization.
This on-demand session explores how to operationalize these components and integrate them into a cohesive, risk-based CMS.
By the end of this training, you will:
- Strengthen CMS Governance
- Understand the role of the Board and Senior Management in compliance oversight
- Define clear lines of authority, accountability, and reporting
- Establish effective compliance committees and governance structures
- Develop reporting that drives action and informs decision-making
- Reinforce a strong culture of compliance throughout the organization
- Enhance Third-Party Risk Management (TPRM)
- Understand regulatory expectations for managing third-party compliance risk
- Identify how third parties expand the institution’s risk footprint
- Learn key components of a compliance-focused TPRM program:
- Due diligence and risk rating
- Contract provisions and compliance requirements
- Ongoing monitoring and performance reviews
- Issue management and escalation
- Understand how TPRM integrates into the broader CMS and risk assessment process
- Build an Effective Complaint Management Program
- Recognize complaints as a critical source of risk intelligence
- Define what constitutes a complaint (including regulatory definitions)
- Establish processes for:
- Intake and tracking
- Investigation and resolution
- Root cause analysis
- Trend analysis and reporting
- Learn how complaint data feeds into:
- Risk assessments
- Monitoring and testing
- Policy and process improvements
- Expand Your CMS Framework
This on-demand session also introduces additional elements that strengthen a mature CMS, including:
- Policy and Procedure Management
- Training and Compliance Awareness Programs
- Issue Management and Corrective Action Tracking
- Regulatory Change Management
- Documentation and Recordkeeping Practices
You will leave with:
- A clear understanding of governance structures within a CMS
- Practical strategies for managing third-party compliance risk
- A framework for building or enhancing a complaint management program
- Insight into how these elements connect to the broader CMS and risk-based approach
* Please note that the recording links will be delivered to you via a downloadable PDF in your confirmation e-mail. The PowerPoint that corresponds with the recording will be automatically delivered upon purchasing via email from the website.
