Answer by Jholzknecht:
It appears that your planned response is consistent with our recommendation. Keep your procedures the same. If you run in to a situation where the borrower intends to renew a FEMA policy, but is running in to a COVID related delay, such as the agent’s reduced office hours, then on a case-by-case basis you could rely of the delay provision. Still we recommend following your normal procedures in such a situation; force place the insurance. If the borrower obtains the coverage at a later date then the force-placed policy can be cancelled and FEMA will issue a full refund of the premiums.