We are a servicer for Freddie Mac and have a customer that has recently paid off their mortgage loan. The customer currently has an escrow balance in excess of $3,000. However, the customer also has a late charge balance in excess of $7,000.
The Official Interpretation to Section 1024.34(b)(1) does not prohibit a servicer from netting any remaining funds in an escrow account against the outstanding balance of the borrower’s mortgage loan.
So, our question is, can we net the escrow against the late charge balance? The Interpretation refers to “outstanding balance” and we consider the late charge balance to be an “outstanding balance”. The customer has been repeatedly notified via past due notices of the late charge balance.