Description:
Gain an understanding of the ACH returns process with this in-depth webinar designed to explore the critical timelines, rules, and best practices from Day 2 to Day 60. This session will provide an overview of the return process, including specific scenarios like unauthorized transactions, insufficient funds, and fraud cases. Learn how to navigate return deadlines, interpret return codes, and comply with Nacha Operating Rules while effectively managing operational risks.
Participants will also discover strategies for identifying fraud patterns, reducing return rates, and leveraging technology to streamline the returns process. With real-world examples and expert insights, this webinar will equip you with the tools to handle ACH returns with confidence and efficiency.
Who Should Attend:
This session is ideal for:
- ACH operations professionals and payment processors.
- Compliance officers and risk management personnel.
- Customer service teams managing ACH disputes and returns.
- Banking professionals seeking to deepen their knowledge of ACH return rules and timelines.
- Financial institution staff preparing for Accredited ACH Professional (AAP) certification.
- Anyone involved in the processing or oversight of ACH transactions and returns.
Presenters:
Kevin Olsen, AAP, NCP, APRP, CHPC
Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” ed-u-tain-mint (noun\ When education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow). You can find the Payments Professor on YouTube, Instagram, through the Payments Podium podcast and usually speaking at an event near you.
Among his many certifications Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) and a Certified High-Performance Coach (CHPC) and holds a masters in industrial organizational psychology from Liberty University.
July 30, 2025