Regulation E and Visa/MasterCard Rules for Debit Cards

Register by November 20th and take advantage of our Early Bird Pricing!

All registrations to Compliance Resource webinars include five live connections AND the recording of the webinar (guaranteed for one year).

WHAT

The Electronic Funds Transfer Act and the implementation of the Act’s requirements in Regulation E were originally penned in 1978. Debit cards, the internet, and mobile apps, did not exit. Technology has evolved, but the regulatory language has not kept pace. As the methods of accessing consumer accounts multiply, the variety of error claims under Reg E similarly continue to grow. Combine Reg E protections for the consumer with Visa/Mastercard protections for the merchant and we create a recipe for significant compliance and financial risk.

Regulation E requires that we investigate electronic funds transfer error claims, but institutions struggle with the definition of an error. Customer perception is that anything that goes wrong with a debit card transaction is the bank’s problem. Visa/Mastercard may require more information to use the chargeback process to investigate a claim than Reg E requires from the consumer to notify us of an error. Confusion over conflicting requirements can lead to violations, enforcement actions and fines.

In this information packed program, join Brian Crow for a comparison between Reg E and Visa/Mastercard rules, a discussion of recent enforcement, and sample investigations. The attendee will gain a better understanding of Reg E’s applicability, the investigation process and investigation techniques when there are no chargeback rights.

PROGRAM CONTENT

• Reg E error definitions and coverage;
• Reg E liability calculations;
• Provisional credit requirements;
• Third party service providers;
• Debit cards and mobile applications;
• VISA/Mastercard Zero Liability;
• Reg E investigation tips;
• VISA/Mastercard chargeback rights;
• Reg E and UDAAP enforcement actions;
• Business debit cards; and
• Case studies

WHO?

This program is designed for operations staff responsible for investigating claims and compliance and audit staff who monitor error resolution

*This program will start at 11:00 AM EST, 10:00 AM CST,  9:00 AM MST, or 8:00 AM PST

**Recording Available

This webinar will be recorded and sent to all registrants.  You will receive links to the recording following the program.  These recordings have unlimited viewings and are available for up to one year.

Register by November 20th and take advantage of our Early Bird Pricing!

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