Description:
Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by at least seven regulations or Acts? Those on the frontline are responsible for placing appropriate holds on funds, providing accurate disclosures in a timely manner and identifying and reporting suspicious activity all while providing outstanding service. We will dive into the regulations from A to Z and back again and focus on the specific requirements and guidelines that affect your role and responsibilities as a member of the frontline.
We will also discuss your role with compliance reviews and audits and detail the nuts and bolts of a compliance exam. We will review the issues recently cited by examiners that are related to deposit compliance and specifically those that impact your duties as a member of the frontline team. We will provide hands on training that will enable you to avoid similar errors!
In addition, you will be provided with helpful tools you can utilize in your daily routine to guide you through regulatory requirements, aid in identifying red flags and assist in answering accountholder questions.
Learning Objectives:
- Detail the compliance regulations that impact your day-to-day responsibilities
- Accurately calculate the amount and timing of Reg CC holds
- Meet enhanced BSA expectations
- Avoid Reg E error resolution errors
- Properly place stop payments for electronic and paper items
- Understand the importance of ethics and confidentiality
Presenters:
Dawn Kincaid
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services.
Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.
April 22, 2026