Description:
Navigating the complexities of error resolution and unauthorized transactions can be challenging for financial institutions. This webinar is designed to provide clarity and actionable guidance on handling such situations while maintaining compliance with Regulation E and NACHA Operating Rules.
Key Highlights:
- Understanding Unauthorized Transactions:
- Learn the specific processes for addressing unauthorized transactions, both within and outside NACHA Operating Rules timeframes.
- Gain insights into Regulation E requirements for handling consumer notifications, research, and the timing of provisional credit.
- Defining Responsibilities and Liabilities:
- Understand the limits of liability for consumers and financial institutions.
- Explore who is responsible for what amounts and under what circumstances.
- Error Resolution Process:
- Dive deep into Regulation E’s error resolution framework, including what constitutes an error, notification guidelines, and required documentation.
- Learn how to handle situations where no error is found, including providing appropriate notice to consumers and managing overdraft protection related to reversed provisional credits.
- ACH Return Processes:
- Understand when and how to use the ACH network to return unauthorized transactions.
- Explore the paperwork and forms required for these processes.
- Clarify the distinctions between Return Reason Codes R10 and R11 and their applications.
- Real-Life Scenarios and Practical Application:
- Through real-world examples, learn how to apply Regulation E basics and error resolution timeframes.
- Compare and contrast ACH processes for returning unauthorized transactions while adhering to NACHA Operating Rules.
Learning Objectives: Participants will:
- Identify consumer timeframes for reporting errors and understand their liability.
- Define what is covered under Regulation E and NACHA Operating Rules.
- Outline the steps of the error resolution process, including timeframes and required forms.
- Understand the differences between R10 and R11 Return Reason Codes and their use cases.
- Gain practical strategies to confidently handle unauthorized transactions and ensure compliance.
With clear explanations and actionable advice, this webinar will empower attendees to handle error resolution and unauthorized ACH returns effectively, reducing risk and ensuring compliance.
Reminder: The registration fee includes live attendance AND a playback recording of the session, available once the session concludes.
Presenters:
Donna Olheiser, AAP
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has over 23 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Her extensive knowledge, enthusiasm, and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH
February 20, 2025