E-Sign Implementation Steps and Best Practices

August 11, 2021



Register by June 25th and take advantage of our Early Bird Pricing!

All registrations to Compliance Resource webinars include five live connections AND the recording of the webinar (guaranteed for one year).

ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. E-Sign Implementation Steps and Best Practices has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Certification holders must report these credits at aba.csod.com.


To protect their customers and employees during the COVID-19 pandemic, many financial institutions are encouraging their customers to conduct transactions electronically. In addition, many state and local government authorities have issued orders asking residents to practice social distancing and shelter-in-place, and to close businesses other than those that are considered essential services. While financial institutions are considered an essential service, many consumers may prefer conducting transactions electronically to reduce the risk of becoming infected. Before information related to a consumer transaction that is required to be in writing can be provided electronically, the E-Sign Act requires that a six-step consumer consent process be completed.

How do you balance the “new normal” of online applications, electronic disclosure delivery, electronic signatures, the requirements of E-Sign and regulatory disclosure requirements while managing identity theft risk and application fraud? 


Learn the steps that must be followed to be in compliance with E-Sign. What additional steps should be taken to verify the customer’s identity in view of an increased risk of identity theft?


  • What are the rules? Learn about Federal regulations for E-Sign
  • Which lending and deposit regulations are related to E-Sign and have specific provisions for compliance?
  • Learn the Six-Step Process for Consumer Consent 
  • Basic Steps for E-Sign Implementation
  • Tips for cybersecurity and fraud detection of identity theft. Sample “out of wallet” questions.
  • What are the risks for selecting a vendor for online applications and for digital signatures? What are “digital signatures”? What are the risks?
  • Common questions, resources, exam procedures
  • Important DISCLAIMER – state laws will NOT be addressed in this session. It’s critical to involve YOUR legal counsel for state specific rules.


This informative session will be helpful to ensure compliance with e-banking and is targeted for Compliance officers, Lending and Loan operations, Deposit Operations, Branch Managers, customer service representatives and others responsible for managing online banking, E-SIGN compliance, e-statements, and e-disclosures.

*This program will start at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, or 11:00 AM PDT

**Recording Available

This webinar will be recorded and sent to all registrants. You will receive links to the recording following the program. These recordings have unlimited viewings and are available for up to one year.

Register by June 25th and take advantage of our Early Bird Pricing!

If you are receiving an error message when attempting to register, we recommend using a modern browser (not Internet Explorer). Users have reported issues since Internet Explorer stopped being supported by Microsoft. For best results, attempt using Google Chrome, Microsoft Edge or Mozilla Firefox.


Susan Costonis

Susan Costonis is a compliance consultant and trainer. She began her banking career in 1978 and specializes in compliance management along with deposit and lending regulatory training.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.

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Price: $0.00
Start Time: 2:00 pm EDT
End Time: 4:00 pm EDT

August 11, 2021

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