ACH Returns Deep Dive

Navigating the complexities of ACH Returns can be challenging. This webinar is meticulously designed to demystify the rules and procedures surrounding ACH Return compliance and provide a clear roadmap for processing returns accurately and efficiently.

Key Highlights:

1. Streamlining the ACH Return Process: Gain an in-depth understanding of the ten most commonly used Return Reason Codes and their respective timeframes. From general returns to extended returns, dishonored returns, and contested or corrected dishonored returns, this session offers a comprehensive overview of the entire return process.
2. Practical Insights and Scenarios: Through real-world examples, learn how to handle complex situations such as stop payments, authorization revocations, and unauthorized transactions. Customer service and operations staff often face challenging questions like, “What does my account holder want me to do?” This webinar will provide practical answers and step-by-step guidance to simplify decision-making.
3. Forms and Documentation: Understand which forms to use, including Stop Payment forms and Written Statements of Unauthorized Debit (WSUD), and learn the questions to ask account holders to ensure compliance with NACHA Operating Rules.
4. Key Timeframes and Decision Points: Discover the critical timeframes for processing ACH returns, including NSF, account closures, stop payments, and unauthorized transactions. Clarify when to stop a payment versus returning an entry as unauthorized or authorization revoked.

Learning Objectives: Participants will leave this session equipped with the knowledge to:

• Define NACHA Operating Rules for Stop Payments and distinguish between consumer and non-consumer rules.
• Differentiate between Return Reason Codes R10 and R11 and understand their implications for RDFIs and ODFIs.
• Identify appropriate forms and timeframes for various return scenarios, including NSF, account closures, and unauthorized payments.
• Recognize the nuances of returning entries as Authorization Revoked versus Stop Payment versus Unauthorized Payment.
• Utilize practical tips to assist customer service and frontline staff in asking the right questions and providing accurate guidance to account holders.

If you’ve ever struggled with questions like, “What is the timeframe for a general ACH return?” or “When do I use a Stop Payment form versus a WSUD?” or “How can I ensure compliance while assisting account holders with disputed transactions?” Then this webinar is for you.

Led by an expert trainer, this webinar will feature practical examples and actionable strategies to help your institution remain compliant and confident when processing ACH returns. Ensure your customer service, frontline, and operations staff are well-prepared to handle these complex processes with clarity and precision.