Description:
Processing ACH Reclamations from the Federal Government can be challenging! Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing System (ARPS) located in Treasury’s Pay.gov web portal, except for responses by DFAS and any Treasury-approved exceptions, DNE’s (Death Notification Entries) need special handling and the details are covered in this session.
This class will identify how to complete the Federal Reserve Bank FedMail® Request Form (PDF) to get signed up for this email service. Misdirected payments are ALWAYS a HOT topic – what to do and your liability as a financial institution will be included in this in-depth, detailed session.
Join us to take a closer look at…
- Chapter 5 of the Green Book, which has been updated making it mandatory for Financial Institutions to respond to all reclamations whihc must be submitted through the Automated Reclamation Processing System (ARPS).
- Detailed processes on handling Death Notification Entries (DNE’s)
- How to return ACH Entries for deceased accountholders, and the timeframe for doing so.
- Return Reason Codes when returning benefit payments for deceased account holders.
- How to handle and process Federal Government Reclamations
- Timeframes and processes for responding to Government Reclamations.
- The difference between handling Commercial Reclamations and Federal Government Reclamations, demonstrated via real-world scenarios.
Who Should Attend:
This session will be particularly useful for:
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- Payments Professionals
- Bank operations staff
- Risk, Compliance and Audit personnel
- New employees in the payments industry
- Bank managers, and C-Suite Leaders
- Aspiring AAP’s and current AAP’s
Reminder: The registration fee includes live attendance AND a playback recording of the session, available once the session concludes.
Presenters:
Donna Olheiser, AAP
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has over 23 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Her extensive knowledge, enthusiasm, and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH
January 30, 2025