Description:
take weeks to resolve. Credit-push payments raise a practical question for compliance teams: how Regulation E error resolution applies once the money has already moved.
This session explains how Reg E error resolution applies to credit-push payments and how FedNow® and RTP® exception tools (requests for return of funds, information requests, and investigations) fit inside your Reg E timelines.
Attendees receive a participant workbook, an exceptions quick reference card, and an incident report template to standardize how staff document and resolve instant payment exceptions.
WHAT YOU WILL LEARN
- Know when Reg E applies to an instant payment and when it does not
- Handle unauthorized transfers, errors, and authorized-push scam claims
- Use network exception messages to recover funds and document your work
- Build an exceptions procedure that holds up in an exam
WHO SHOULD ATTEND?
Compliance officers, deposit operations, Reg E dispute staff, fraud teams, and auditors.
Presenters:
Kevin Olsen, AAP, APRP, AFPP, NCP
Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” ed-u-tain-mint (noun\ When education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow). You can find the Payments Professor on YouTube, Instagram, through the Payments Podium podcast and usually speaking at an event near you.
Among his many certifications Kevin is an Accredited Faster Payments Professional (AFPP), Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) and a Certified High-Performance Coach (CHPC) and holds a masters in industrial organizational psychology from Liberty University
March 23, 2027