Compliance Management System – Governance, Third Parties and Everything Else Webinar Recording

Description

This on-demand session is designed to provide compliance officers with a clear, practical understanding of how to strengthen their Compliance Management System (CMS) through effective governance, third-party oversight, and anything we haven’t covered up to now.

You will learn how these core components work together to ensure regulatory compliance, enhance risk management, and support a strong culture of compliance across the institution.

A well-managed CMS is more than policies and procedures—it requires strong governance, effective oversight of third parties, and a robust complaint management process. These elements are critical to identifying risk, escalating issues, and ensuring accountability at all levels of the organization.

This on-demand session explores how to operationalize these components and integrate them into a cohesive, risk-based CMS.

By the end of this training, you will:

1. Strengthen CMS Governance

• Understand the role of the Board and Senior Management in compliance oversight
• Define clear lines of authority, accountability, and reporting
• Establish effective compliance committees and governance structures
• Develop reporting that drives action and informs decision-making
• Reinforce a strong culture of compliance throughout the organization

2. Enhance Third-Party Risk Management (TPRM)

• Understand regulatory expectations for managing third-party compliance risk
• Identify how third parties expand the institution’s risk footprint
• Learn key components of a compliance-focused TPRM program:
  • Due diligence and risk rating
  • Contract provisions and compliance requirements
  • Ongoing monitoring and performance reviews
  • Issue management and escalation
• Understand how TPRM integrates into the broader CMS and risk assessment process

3. Build an Effective Complaint Management Program

• Recognize complaints as a critical source of risk intelligence
• Define what constitutes a complaint (including regulatory definitions)
• Establish processes for:
  • Intake and tracking
  • Investigation and resolution
  • Root cause analysis
  • Trend analysis and reporting
• Learn how complaint data feeds into:
  • Risk assessments
  • Monitoring and testing
  • Policy and process improvements

4. Expand Your CMS Framework

This on-demand session also introduces additional elements that strengthen a mature CMS, including:

• Policy and Procedure Management
• Training and Compliance Awareness Programs
• Issue Management and Corrective Action Tracking
• Regulatory Change Management
• Documentation and Recordkeeping Practices

You will leave with:

• A clear understanding of governance structures within a CMS
• Practical strategies for managing third-party compliance risk
• A framework for building or enhancing a complaint management program
• Insight into how these elements connect to the broader CMS and risk-based approach

* Please note that the recording links will be delivered to you via a downloadable PDF in your confirmation e-mail.  The PowerPoint that corresponds with the recording will be automatically delivered upon purchasing via email from the website.