We will not be able to charge for a FP insurance policy until after 45 days has expired and we’ve sent the two required notices in the manner they are described.
After the 45 days has expired and we’ve started charging the customer for FP insurance and they come in with a valid policy, yes, we’ll have to refund to them any overlapping coverage. (Cannot back date to the date that the old policy expired/was cancelled though.)
I’m not sure about the insurance binder.