Call Center Fraud Management: Identification, Response and Recovery

August 17, 2022

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Description:

Register by June 24th and take advantage of our Early Bird Pricing!

All registrations to Compliance Resource webinars include five live connections AND the recording of the webinar (guaranteed for one year).

Call Center Fraud Management: Identification, Response and Recovery has been submitted to ABA Professional Certifications for CE credit review and is pending approval. Once we receive notification of the credit approval, we will notify attendees.

WHAT?

Call centers are targets for fraudsters looking to gain access to financial information and other sensitive information. Fraudsters typically navigate through a call center’s automated systems to perpetrate fraud until they find a gap in communication or another weakness that awards them access to unauthorized access. This webinar takes attendees through trends in call center fraud, the gaps that led the success of fraudulent events and lessons learned. Attendees will learn best business practices for identifying red flags to quickly identify a possible fraudster, how to handle fraud situations and how to organize different call paths to identify red flag events. This webinar is a great session for training new and existing call center staff, and any department that receives high volumes of customer inquiries.

PROGRAM CONTENT

Upon completion of this program participants understand:

  • Trends in call center fraud
  • Best business practices for client facing teams to identify, escalate and respond to fraud events
  • Suggested documentation to include in your call center procedures for identification and handling fraud events

WHO?

The program is designed for Client Facing Teams, BSA and Fraud, Compliance Officers, Internal Audit, Information Security/Technology, and Senior Management

 

This program will start at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, or 11:00 AM PDT

Recording Included

This webinar will be recorded and sent to all registrants. You will receive links to the recording following the program. These recordings have unlimited viewings and are available for up to one year.

Register by June 24th and take advantage of our Early Bird Pricing!

Presenters:

Terri Sands

Terri Sands, CAMS – Audit, AAP, CFE, At-Risk Adult Crime Tactics Specialist (ACT) is the founder of Secura Risk Management and leads the company in its strategic efforts to offer the most pressing and needed services in payments, BSA/AML, Cybersecurity and fraud. Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri consults and speaks frequently for regulatory and governmental agencies on topics including payments risk management and strategy, operational compliance, BSA/AML, financial crimes, operational risk management improvements and efficiencies. Terri has authored numerous publications and articles on payments risk management, fraud prevention, money-laundering prevention strategies, elder financial exploitation, and identity theft red flag compliance. Terri also serves as the Director of the Payments Risk Management for State Bank & Trust where she is responsible for payments risk management and payments strategy. Terri is an Advanced Certified Anti-Money Laundering Specialist (CAMS – Audit), a Certified Fraud Examiner (CFE), an At-Risk Adult Crime Tactics (ACT) Specialist and an Accredited ACH Professional (AAP).

Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri served as the President of the Georgia Automated Clearing House Association (GACHA), a non-profit, regional payments association where she provided strategic direction for the association and its membership. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District. In addition, Terri led the efforts for training financial institutions throughout the Sixth District on the National Electronic.

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Price: $325.00
Start Time: 2:00 pm EDT
End Time: 4:00 pm EDT
Date:

August 17, 2022

Register Now:

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