Prepaid Accounts Training Manual


The Prepaid Accounts Training Manual explains the amendments to both Regulation E and Z which require additional consumer protections for accounts that meet the definition of a prepaid account. Such products are primarily utilized by consumers for purchasing goods or services or as a repository for credits to a consumer account such as a payroll deposit. These regulations, in part, were amended to provide additional consumer protections and impose greater disclosure and other responsibilities on banks that issue prepaid accounts including those that might have an overdraft coverage feature.


Compliance Resource training manuals are designed to be used when conducting in-house training, whether initial training upon implementation of the new requirement, periodic training for new team members or remedial training for longer-term team members.

The new rule amends the definition of account in Regulation E for a “prepaid account” and primarily requires banks to:
• Limit consumers’ losses when funds are stolen or cards, or access devices, are lost;
• Investigate and resolve errors within specific timeframes;
• Provide initial short and long form disclosures with detailed fee and other information;
• Provide transaction histories via phone and website;
• Provide protections similar to those for credit cards if consumers are allowed to overdraft
their prepaid accounts; and
• Wait at least 30 days after a customer registers an account before allowing overdraft

The mandatory compliance date is October 1, 2017. On March 9, 2017, the CFPB proposed to delay the Prepaid Account rules for six months, to April 1, 2018.