Limited English Proficiency (LEP) refers to a person’s limited ability to read, write, speak, or understand English. The Fair Housing Act (FHA) prohibits housing providers from using LEP selectively based on a protected class or as a pretext for discrimination because of a protected class. The Act also prohibits housing providers from using LEP in a way that causes an unjustified discriminatory effect. Improper handling of transactions with LEP customers can lead to FHA violations on mortgage loans, Equal Credit Opportunity Act (ECOA) violations on any type of loan and to Unfair, Deceptive or Abusive Acts or Practices (UDAAP) concerns on any type of account. HUD released guidance on September 15, 2016 entitled, “Fair Housing Protections for Persons with Limited English Proficiency,” to advise housing providers of these prohibitions.
Compliance Management Systems provides our products on a specific topic at a lower cost than you can purchase each item individually, saving you time and money. The Limited English Proficiency Compliance Management System provides a Director/Senior Management Update, HUD guidance Training Manual, Policy Update, Procedures Update, and LEP Assistance Tracking Form.